Lake District Outdoor

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Delivery and Packaging
Firstly we do recognize that many of our products are fragile and as such we take great care to ensure that your order will be well packaged to ensure its safe arrival. We also believe that we have a responsibility to our environment and as such we re-use boxes and packaging materials where ever possible.
With respect to the speed of delivery, we offer a 3-4 day service delivered by the Royal Mail. At an extra cost we can offer next day delivery (weekdays only) Please contact us for more details.

Delivery Charges
U.K Mainland
£10.00 or under   £1.45
£45.00 or under   £3.95 
£75.00 and over   Free 

£9.95 Flate rate Europe 

Please ensure you supply a valid email address during the check out process so we can quote for postage and packing before we finalize and dispatch your order.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait

Damaged goods
Should your goods arrive damaged YOU MUST NOTIFY US WITHIN 3 WORKING DAYS. Return the goods and a replacement or refund will be offered at no extra cost.

Returns
If for any reason you are not completely satisfied with your purchase, please return it to us within 7 days for a prompt exchange or a full refund. All we ask is that the goods are returned to us in a complete, resalable condition, ideally with the original packaging. We will refund the purchase price promptly or if you prefer, exchange the product. Please keep your proof of posting certificate as unfortunately we cannot be held responsible for any items which are lost in the post.

Complaints
If you feel unhappy with us in any way please contact LDO, the Managing Director, who will treat the matter in complete confidence, acknowledge your complaint and aim to resolve the matter completely as soon as possible.

You may contact Lake District Outdoor in the following ways:
Tel: 01900 823071
Email:info@lakedistrictoutdoor.co.uk